Know Before You Go

The Columbus Civic Center is committed to the health and safety of our guests and employees. We have worked diligently with state and local health officials to enhance our already strict health, safety, and cleanliness measures. These protocols and guidelines will be modified based on evolving standards, public health, and governmental directives.

Please take a moment to read our Reopening Plan which outlines procedures designed to ensure the safety and wellbeing of Columbus Civic Center and Ice Rink guests and employees. Then review the guidelines below so you can have the best experience on your next visit to the Columbus Civic Center.

We appreciate your patience and cooperation and we look forward to welcoming you back to the arena!

Safety procedures sign

Key Changes

For full details concerning all the changes and policies, please read our Reopening Plan.

Face Covering
All guests and staff are required to wear a face mask at all times, unless they are actively eating or drinking in their seat. Neck gaiters, open-chin triangle bandanas, costume masks, face coverings containing valves, mesh materials, or holes of any kind are not acceptable masks.

All face covering must:

  • Fully cover the nose and mouth and secure under the chin.
  • Fit snugly but comfortably against the sides of the face.

Guest under the age of 2 years are not required to wear a mask.

No Bag Policy
NO BAGS OF ANY KIND including clutches, clear bags, purses, backpacks, fanny packs, etc. will be permitted inside the Columbus Civic Center to help reduce touchpoints for all guests and staff. Guests who arrive at the venue with these items will be asked to return them to their car.

Exceptions:

  • Diaper bags
  • Medical bags

Parking
To ensure that patrons observe social distancing when leaving or returning to their vehicles, we will implement staggered parking spaces and arranged arrival times. Prearranged parking times will be implied during the purchase of a ticket.

Security Screening
All security screenings and ticket scans will now take place outside, prior to entry into the Civic Center. Guest Services will assist with traffic flow and social distance guidelines.

Cashless Transactions
The Columbus Civic Center encourages all transactions to be cashless. Help us increase touchless transactions by bringing credit or debit cards for all arena purchases.