The Columbus Civic Center is committed to the health and safety of our guests and employees. We have worked diligently with state and local health officials to enhance our already strict health, safety, and cleanliness measures. These protocols and guidelines will be modified based on evolving standards, public health, and governmental directives.
Firearms and Weapons are strictly prohibited at Columbus Civic Center. Please ensure to take this into account when planning your visits.
We appreciate your patience and cooperation and we look forward to welcoming you back to the arena!
Refunds/Exchanges The Columbus Civic Center assumes no responsibility for artist or lineup changes. All decisions regarding refunds or exchanges are determined exclusively by the event promoter.
Bag PolicyClear bags will be permitted inside the Columbus Civic Center. Visit our Clear Bag Policy page for more information.
Guests who arrive at the venue with prohibited bags will be asked to return them to their car.
Security ScreeningAll security screenings and ticket scans will now take place outside, prior to entry into the Civic Center. Guest Services will assist with traffic flow and social distance guidelines.
Cashless TransactionsThe Columbus Civic Center encourages all transactions to be cashless. Help us increase touchless transactions by bringing credit or debit cards for all arena purchases.
Our venues do not accept cash for purchases inside thebuilding. All transactions must be made with a debit card, credit card (Visa,Mastercard, Discover), or mobile payment option like Apple Pay or GoogleWallet.
No, our venue is fully cashless. The only exception is if a third-party vendor is onsite. In that case, it will be up to that vendor to decide if they will accept cash. Or mobile payment options like Apple Pay or Google Wallet.
We accept Visa, Mastercard, and Discover. American Express is not accepted.
Guests are encouraged to plan ahead by bringing a card or mobile payment. For those who arrive with cash, the Box Office can process payments, but an additional fee will apply.
Columbus Civic Center use mobile ticketing only. Your smartphone is your ticket.
Mobile ticketing is the primary method of entry and tickets are no longer printed. Guests are encouraged to download the Ticketmaster app to access their event tickets.
Download the official Ticketmaster App for iOS or Android to manage your tickets purchased thru Ticketemaster.com.
ADA regulations from the DOJ state that dogs are the only species permitted to be service animals, with the single possible exception of miniature horses. As with their canine counterparts, miniature horses must be individually trained to perform a specific task for a person with a disability. Under the ADA, State and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is allowed to go. For example, in a hospital it usually would be inappropriate to exclude a service animal from areas such as patient rooms, clinics, cafeterias, or examination rooms. However, it may be appropriate to exclude a service animal from operating rooms or burn units where the animal’s presence may compromise a sterile environment.
For more information visit https://www.ada.gov/resources/service-animals-2010-requirements/